Conference Call Instructions

Conference Call Instructions

CLICK HERE TO GO BACK TO Mentor Pages

Instructions

When using your free live conference call number you must notify your callers by giving them the date, time, dial-in number and access code.

Host: When prompted, enter the assigned access code, followed by the * key.

Participant: When prompted, enter the assigned access code, followed by the # key.
Once connected to the live conference, every caller will be able to talk. Every caller will also have access to the touch tone commands listed below.

Recording Instructions
During the free live conference, the host can start recording at any time by pressing 9. The system disconnects him/her from the free live conference and prompts for the Subscriber PIN. If the Subscriber PIN is valid, the host is returned to the conference and all attendees are notified that the recording option has been started. To stop the recording, the host will press 9 again.

Play Back Instructions
To listen to the recorded conference, the host must provide attendees with the play back number and access code. Please note, this number is different from the conference dial-in number. When users call into the recording playback number, they will be prompted to enter the access code. Once confirmed, the system will play back the recorded conference. During play back, the user can scroll forward or backwards through the recorded conference. You will find the play back features below.

Features by Caller

To access the different Feature Keys when in a call, simply press the corresponding key below - it is not required that a caller enters a star (*) or pound (#) key before or after the feature key.

Participant Feature Keys

	Exit - exit the call
	Instructions - conference instructions
	Mute/Unmute - caller controlled muting

Host Feature Keys

	Count - plays the number of parties in the call
	Exit - exit the conference call
	Instructions - conference instructions
	Listen only modes - host controlled muting
	Mute/Unmute - caller controlled muting
	Secured/Unsecured - stops callers from entering
	Tone controls
	Record Conference

Playback Feature Keys

	Rewind 30 seconds
	Fast forward 30 seconds
	Pause/resume playback

Touch Tone Command Explanations

Caller count - 2 key (Host only)
Allows the host to get a count of how many callers are on the code.

Exit conference - 3 key
Pressing 3 Takes the individual user out of the conference call and back into the lobby.

Instructions - 4 key
Plays a menu of touch tone commands.

Listening modes - 5 key (Host only)
There are 3 different listening modes for the audience – the default mode is open conversation – pressing 5 once will mute the audience however the audience can un-mute them selves by pressing 6 for questions or guest speakers – pressing 5 again will put the audience into mute mode with out the capability of un-muting themselves – press 5 again and it will return you to open conversation mode.

Mute - 6 key
Pressing 6 will mute the line of the individual caller pressing 6 – pressing 6 again will un-mute the line.

Security - 7 key (Host only)
Pressing 7 will secure the conference and block all other callers attempting to enter the conference – pressing 7 again will re-open the conference to all caller joining.

Tone control - 8 key (Host only)
The default setting is Entry and Exit tones on – pressing 8 once and you will hear entry and exit tones off, press 8 again and you will hear Entry tone off exit tone on, press 8 again and you will hear entry tone on exit tone, pressing 8 one more time will put you back in default mode with both exit and entry tones on.

Record Conference - 9 key (Host only)
Pressing 9 once will disconnect the host from the conference and prompt for the Subscriber PIN. When the Subscriber PIN is validated, the host is returned to the conference and an announcement is made to the attendees that the conference is being recorded. To stop the recording, press 9 again.